Refund policy

Return & Refund Policy

At Rootd, we stand behind our product and the confidence it brings. That’s why we offer a 30-Day Money Back Guarantee.

30-Day Guarantee

If your product does not hold up as expected, you may be eligible for a refund within 30 days of delivery. We want you to feel confident in your purchase, and we’re here to make it right.

How to Request a Return

To start a return or refund request, please reach out to us directly through one of the following:

• Instagram: @rootdmethod
• Facebook: Rootd

Once you contact us, our team will guide you through the next steps.

Return Questionnaire

To better understand your experience and improve our products, you will be sent a short questionnaire after submitting your request. This must be completed before your return or refund can be processed.

Eligibility Requirements

To qualify for a refund:

• Request must be made within 30 days of delivery
• Product must have been used as directed
• You must complete the return questionnaire

Refund Process

Once your request is reviewed and approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Additional Notes

• We reserve the right to deny refund requests that do not meet the criteria above
• Shipping fees (if applicable) are non-refundable